Mental health support for families is a cornerstone of our approach. Trauma doesn’t end when the physical cleanup is complete; the emotional aftermath can linger for months or even years. We partner with local UK charities and counselling services to provide families with access to professional support networks. For instance, after completing a cleanup in Cardiff, we connected a grieving family with a local bereavement charity, ensuring they had resources to navigate their loss. We also offer guidance on how to access mental health services through the NHS or private providers, tailoring our recommendations to the specific needs of each client. Our team is trained to listen compassionately, offering a non-judgmental ear when families need to share their feelings or concerns. We believe that supporting mental health is as critical as the physical cleanup, and we strive to leave clients feeling cared for and understood.
Our experience spans a wide range of trauma scenarios, from unattended deaths to crime scenes and suicides. Each situation presents unique challenges, but our team is equipped to handle them all with sensitivity. For example, unattended deaths often involve advanced decomposition, which requires specialised knowledge of biohazard disposal and odour neutralisation. In a recent case in Bristol, we were called to a flat where a person had passed away unnoticed for several weeks. The situation was distressing for the landlord and the deceased’s family, but our team worked efficiently to clean and deodorise the property, restoring it to a safe and habitable condition. We also provided a detailed report to the landlord for insurance purposes, ensuring all aspects of the process were handled transparently.